Return & Refund Policy

We take great care in packaging and shipping live medicinal leeches to help ensure they arrive in good condition. Because leeches are live organisms, returns are not accepted.

If you experience an issue with your shipment, please follow the instructions below.

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Reporting an Issue

If you experience an issue with your shipment, please notify us within 24 hours of confirmed delivery by emailing sales@buyleechonline.com.

To evaluate your claim, please provide:

• A clear photograph of the original shipping box with the shipping label fully visible.

• A clear photograph of the entire contents of the package exactly as received, including the Packing Slip and Order Verification Slip.

• For claims involving dead leeches: A clear photograph of all affected leeches laid flat on a surface so each leech is fully visible and can be easily counted. Please include the original shipping box with the shipping label visible in the same photograph whenever possible.

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Inspection Upon Delivery

Customers are responsible for inspecting their shipment immediately upon delivery.

Please do not discard any leeches or packaging until your claim has been reviewed.

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Claim Review

Claims submitted without the required documentation or more than 24 hours after confirmed delivery may not be eligible for review.

We review every claim individually and may request additional information when necessary.

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Fraud Prevention

Our goal is to resolve every legitimate claim quickly and fairly.

To protect the integrity of our business and Return & Refund Policy, we reserve the right to refuse or cancel future orders, or limit service, in cases involving fraudulent claims, abuse of our policies, repeated unsupported claims, or unwarranted chargebacks.